|
   
       
Jura Repairs
We Repair Jura Commercial Machines
and Jura Capresso
Automatic Coffee Centers
Rapid Repair 24 Hour Turn Around
Call: (408) 272 4927 Fax (408) 272 0447
Email:
info@hotncold.com
ê
WARNING
ê
DO NOT SEND US YOUR
MACHINE WITHOUT FIRST GETTING A
(
RAN
)
RETURN AUTHORIZATION
NUMBER
FROM AUTOMATIC
ESPRESSO MACHINES CO.
PACKAGES SENT TO US WITHOUT
A (RAN) ARE SENT BACK
"RETURN
TO SENDER ...
REFUSED!"
IF YOU
ARE LOCAL YOU MAY SAVE SHIPPING COST AND DROP IT OFF
Warranty
Repairs
We only do free warranty repair for the machines we have sold. If your
machine is under warranty and you bought it somewhere else, we can do the
repair if you wish to forgo your warranty claim and pay the rates listed
below.
Jura commercial machine warranty is the
responsibility of the seller. Jura Capresso warranty repairs go to a single
repair center on the East Coast. As you can imagine this can take
quite some time. Three to four week I've been told. If you want it done
right now we can help
What To Do First
When contacting us for your (RAN) return authorization number we need the
following information
1
Machine model and date purchased.
2 Brief
description of the problem.
3
Your name, street address, and day time telephone
number or best way to reach you.
4 Email address
After you receive your
return authorization number pack your machine carefully and send it to us
with the RAN number
written on the outside of the box. The box
the machine
originally came in,
with the foam inserts,
is made for shipping. Use
it if you have it. If you don't have the original box with all the foam
inserts, use extra care in wrapping your
machine with plenty of padding. We recommend that you have your machine
professionally packed and that you insure your package against freight
damage when you ship it.
Please Note:
1. Include all the parts except water
filter,
2. Empty
Water Tank, Drain Tray and Spent Grounds Tray.
3. Empty
coffee bean hopper and vacuum out as much coffee grounds as possible.
There is a minimum
charge of $85.00
for the first hour plus the
return shipping costs. The average cost ranges
from $85.00 to $175.00. Sometimes
during a repair we may discover other problems not evident during the
initial diagnoses. Upon discovery we stop work
and notify you of any additional cost before we proceed. If you decided the
total repair is more then you want to pay you will be charges
the minimum
$85.00 + return shipping cost.
***
Californians Pay Sales Tax ***
Send Your Machine to:
RAN#______________
AUTOMATI ESPRESSO MACHINES CO.
2761 CAMINO
DEL REY,
SAN JOSE CA 95132
LOCAL ON SITE REPAIR
We do onsite repair for an additional charge ( Trip Charge
) in the Greater San Francisco
Bay Area. Trip Charge
from our San Jose office is
$2.05 per mile
LOCAL SERVICE CONTACTS AVAILABLE
| 
