We stock parts and repair Jura and Capresso espresso machines at our
facility in San Jose California. We also repair Jura 220V Euro machines
We also repair on site at business locations only within our service
area, See below for details.***
Call: (408) 272 4927, Fax (408) 272 0447
or e-mail: info@hotncold.com
Can't drop it off?
You can send it with a Return Authorization
Number.
USPS, UPS & FedEx
DO NOT SEND US YOUR MACHINE WITHOUT FIRST GETTING
A RETURN AUTHORIZATION NUMBER
(RAN) FROM HOTNCOLD.COM
PACKAGES SENT TO US WITHOUT A (RAN) ARE SENT BACK
"RETURN TO SENDER ... REFUSED!"
When contacting us for
your (RAN) return authorization number we need the following information
1. Machine model and
date purchased.
2. Brief description of
the problem.
3.Your name, e-mail
address, street address, credit card information, day time telephone
number or best way to reach you .
OUR MINIMUM
CHARGE IS $88.00
PLUS PARTS PLUS RETURN SHIPPING
After you receive your
return authorization number pack your machine carefully and send it to us with
the RAN number written on the outside of the box.
Use the box the
machine originally came in, if possible, with the foam inserts.
It was made for shipping. If you don't have the original box with all
the foam inserts, take extra care
in wrapping your machine with plenty of padding, At least a 2 inch thick bubble
wrap is good. We recommend that you have your machine professionally packed and
that you insure your package against freight damage when you ship it.
Please Note:
a. Include all the
parts except water filter,
b. Empty Water Tank, Drain Tray and Spent Grounds Tray.
c. Empty coffee bean hopper and vacuum out as much coffee grounds as
possible.
There is a minimum
charge of $88.00 for incoming diagnosis which is part of the first hour labor,
plus the return shipping costs. After diagnosing the machine
problem(s) we will call, fax, or email you with the repair estimate and ask
your permission to proceed. Sometimes during a repair we may discover other
problems not evident during the initial diagnostic. Upon discovery we stop work
and notify you of any additional cost before we proceed. If you decided the
total repair is more then you want to pay you will be charges the
minimum $88.00 + return shipping cost.
Send to:
HOTNCOLD.COM
1151 Ringwood Court Suite 50
San Jose, CA 95131
Monday - Friday 9am to 5pm
Other times by appointment only
408 272 4927
