(408) 272 4927

REPAIRS


We stock parts and repair Jura and Capresso espresso machines at our facility in San 
Jose California. We also repair Jura 220V Euro machines 

We also repair on site at business locations only within our service area, 
See below for details.***


        Call:  (408) 272 4927,  Fax (408) 272 0447 or e-mail: info@hotncold.com


      Can't drop it off? You can send it with a Return Authorization Number.

                                  USPS, UPS & FedEx  

DO NOT SEND US YOUR MACHINE WITHOUT FIRST GETTING A RETURN AUTHORIZATION NUMBER 

                                              (RAN)  FROM HOTNCOLD.COM

                        PACKAGES SENT TO US WITHOUT A (RAN) ARE SENT BACK
  "RETURN TO SENDER ... REFUSED!"


When contacting us for your (RAN) return authorization number we need the following information 

1.Machine model and date purchased.  

2.Brief description of the problem.

3.Your name, e-mail address, street address, credit card information, day time telephone number or best way to reach you .

   OUR MINIMUM CHARGE IS $88.00 PLUS PARTS PLUS RETURN SHIPPING

After you receive your return authorization number pack your machine carefully and send it to us with the RAN number written on the outside of the box.

Use the box the machine originally came in, if possible, with the foam inserts. It was made for shipping. If you don't have the original box with all the foam inserts, take extra care in wrapping your machine with plenty of padding at least a 2 inch thickf bubble wrap is good. We recommend that you have your machine professionally packed and that you insure your package against freight damage when you ship it.

Please Note:  


a. Include all the parts except water filter, 
b. Empty Water Tank, Drain Tray and Spent Grounds Tray. 
c. Empty coffee bean hopper and vacuum out as much coffee grounds as possible.

There is a minimum charge of $88.00 for incoming diagnosis which is part of the first hour labor, plus the return shipping costs. After diagnosing the machine problem(s) we will call, fax, or email you with the repair estimate and ask your permission to proceed. Sometimes during a repair we may discover other problems not evident during the initial diagnostic. Upon discovery we stop work and notify you of any additional cost before we proceed. If you decided the total repair is more then you want to pay you will be charges the minimum $88.00 + return shipping cost.

Send to:

HOTNCOLD.COM
1151 Ringwood Court Suite 50

San Jose, CA 95131

Monday - Friday 9am to 5pm 

Other times by appointment only

408 272 4927

***ON SITE REPAIRS FOR BUSINESS

We repair machines at business sites only whenever possible.There is an additional charge for this service called travel time. Travel time from our office to your location is based on $80.00 per hour with a  $20.00 minimum charge. Machines located in homes will have to be delivered to or shop in San Jose.


SERVICE AREA :

Our service area for onsite repairs in the greater SF Bay Area including the Peninsula, East Bay, Marin County to the North,, Monterey and San Benito Counties to the South. Destination outside this area ,are facilitated by special arrangements or/and a contracting partners. We have contracting partners in most major cities in the United States and Canada.