In the event that you are not happy with your purchase please look at the following policies and procedures. Also, should you have any questions about the warranties we have listed each manufacturer’s policy. If you have any questions please ask any sales representative before your purchase.

Prices subject to change without notice. Special sales and offers exclude all previous purchased merchandise.
Product images are subject to change. Manufacturers reserve the right to change their products without prior knowledge, however Automatic Espresso Machines will make every effort to properly reflect any changes. Non-functional changes to machines are not considered misrepresentation. Due to constantly changing stock of accessories images may not be identical.

To make your shopping easier our staff will assist you in making your purchasing decision. We test and actively use all products that we sell making us the most educated espresso retailer on the net. We even offer after sales support on all of our products over the phone just give us a call 888 292 4988.

General NOTES:
*Parts ordered online, by phone or email are final sales. If calling to order please have manual and part number ready.
*Please inspect all packages immediately upon receiving. All claims must be issued within 5 business days.
*Please note most of the machines we sell are tested at the manufacturer. Due to this testing you might find residual coffee or water on/in new machines. Most manufacturers will include a small sheet of paper stating this. We sell new machines only unless clearly stated and understood by the customer.
*No returns on commercial and semi-commercial machines. Please ask about warranties for each specific brand. Also no returns on coffee beans, ground coffee, pods coffee, cups, accessories, or parts.

Shipping Damage:
Please inspect your package when you receive it from the shipper. If you notice any damage from shipping, please call us at 888-292 4988 to report the damage and DO NOT use the machine. You must contact us within 5 business days. Make sure that you keep all packaging (boxes, shipping labels, peanuts, etc...), as the shipper will come to inspect the package. You may also call the shipper directly. UPS can be reached at 1-800-742-5877. FedEx can be reached at 1-800-463-3339.
New Merchandise Performance Issues:
If you believe your machine is having functional problems, you must contact our Technical Services department at 888-202-4988 within 5 business days from the date you receive the merchandise.

• Please note that it may take 24-48 hours (not including weekends or holidays) before your package is shipped.
• Starter kits are shipped and packaged separately from the machine. You should receive the tracking number for both via e-mail. This could result in receiving your merchandise on different days. Some items may ship via USPS.
• Some small items may ship via USPS and will therefore not have a tracking number available.
• Some items may be drop-shipped directly from the manufacturer. These items will not receive an automated tracking number. Please contact us directly if you have any questions regarding your shipment.
• Shipping included on specified products is available in the contiguous US only. Shipping to Hawaii, Alaska, Canada, Puerto Rico, etc. will incur an extra shipping charge.
• We can only ship items weighing under 1lb to a PO Box. Items weighing more than this must be shipped to a valid street address.
• FedEx & UPS Air Shipments: If ordering a machine that has to go Next Day, 2nd Day and 3 Day Air shipping please make sure you place your order before 12:00 PM EST to help ensure that it ships that day. We do our best to make sure all priority air packages are shipped the same day. However we cannot guarantee that air shipments placed after 12:00 PM will ship that day. Please give us a call if you need a priority package shipped and you are ordering after 12:00 and we will do our best to get it out the door.
• Expedited Shipping:
  -Next Day Air, 2nd Day Air and 3 Day Select are subject to FedEx or UPS policies.
  -Saturday delivery is only available for FedEx Express or UPS Next Day Air and must be specified at the time of ordering. No expedited shipments are delivered on Saturdays unless otherwise specified.
  -"In Transit" times provided by FedEx and UPS are based on business days and do not include Saturdays or Sundays.
• APO Shipping:
  -When placing an order with Whole Latte Love for those serving overseas at an Army Post Office (APO) or Fleet Post Office (FPO) we ask that you know a few things before you place your order. Specifically the Service Member’s Full Name, the Military Unit, and APO/FPO address with full zip code.
  -The USPS also has weight and size restrictions on packages. Packages shipped using the USPS cannot exceed 70 pounds because shipping to an APO/FPO is still considered domestic mail. Size is limited to a total of 72” including the height, width and length.
  -Please note that MOST ALL our machines CANNOT be shipped to APO/FPO address due to USPS size restrictions.
  

• All packages shipped outside of the US are considered international.
• Customer is responsible for all shipping, customs fees, brokerage fees and any other delivery fees associated with delivery of the package.
• Automatic Espresso Machines reserves the right to choose the appropriate method and carrier for shipping.
• Automatic Espresso Machines  is not responsible for delivery of the package once it leaves our facility. That responsibility falls on the carrier.
• Automatic Espresso Machines  does not guarantee transit times. "In Transit" times are determined by the carrier and are only estimates.
• Orders will not be shipped without verification of shipping costs by customer. This cost does not include customs fees, brokerage charges or any other associated fees which are the sole responsibility of customers at time of delivery.
• Customer is responsible for all shipping and associated transport costs involved with warranty and defective merchandise.